Let me dream - @Airbnb

Introduction

Well,

after some weeks of being completely focused on the MWC event, I'm ready to write this new #LetMeDream post. As I wrote in the first one, dedicated to the future FCB stadium. The choice for this one is the Vacation rental portal Airbnb, one of my favorite products.

I know that will be difficult to identify opportunities or ways to improve that application, to be honest not only the web, also the mobile solution, are offering great customer experiences.

I will follow the same structure of the previous post:

• Requirements - Some evolution the ecosystem should achieve to allow us to provide this value proposition to the customers
• The customer's Journey - Based on my experience of airbnb I identified:
• Trip choice
• Arrival date
• During the trip
• Leaving date

So, let's try it!!